Customer Support
Please select a Category to explore the Knowledge Base
Cannot Archive Faxes to SQL: Database List Cannot Be Retrieved
After SQL upgrade, Unable to Connect to FaxMaker Archive Database
Error: 'Failed to connect to database' when attempting to connect to SQL database
How to configure authentication in Microsoft SQL Server
How to configure Microsoft SQL Server to accept SQL Authentication for GFI Software products
Creating a Blank SQL Database for GFI FaxMaker Archiving
See MoreTransferring the Brooktrout Configuration From the Brooktrout FDTool to the FaxMaker Installation
Receiving Error Brooktrout Service will not Start When not Using a Dialogic Diva Fax Device
FaxMaker Not Working After Reboot When Using a Brooktrout Device
Dialogic Brooktrout SR140 Interoperability List
Adding Fax Lines in FaxMaker When Adding a New Brooktrout Device
Adding Additional Gateway When Using Brooktrout SR140
See MoreCover Pages Show the Variable Name Instead of Content
Cover Pages Are Illegible When Sending From Lotus Notes Using GFI FaxMaker
Error: 'There is Nothing to Send in This Message' When Sending a Fax
How can I change the order in which first name and last name are displayed on a coverpage?
How can I design custom cover pages?
How is the sender and recipient information retrieved for the coverpage?
See MoreCannot Install Microsoft Word on the FaxMaker Server for Document Conversion
After Conversion the Excel File in the FaxMaker\Out\Pending Folder is not Deleted
A Single Excel Sheet Is Duplicate into Several Pages by the FaxMaker Printer
Asian Characters Embedded in PDF Attachments Are Not Readable in Converted Fax Files
See MoreFaxMaker Faxes Are Not Showing Text Correctly
Faxes Are Elongated from Certain Senders When Using MultiTech 9234SMI Modem
Faxes Are Garbled and Illegible When Using a Multitech Modem
Faxes Are Garbled When Using a Perle PCI-RAS 4 Multi-Modem with GFI FaxMaker
Avoiding Garbled Faxes Using Error Correction Mode
See MoreAuto-Printed Faxes Contain Black Pattern on the Header/Footer/Side
Can GFI FaxMaker automatically print faxes with different page sizes?
Faxes Are Not Printed Correctly for Inbound Routing Rules
Autoprinting Received Faxes Stops Working
How to Automatically Print Outgoing Faxes and Fax Reports
See MoreDefault Router has Many Emails Routed to Its Mailbox
Inbound Fax Routing When Using Multiple Domains
Inbound Fax Delivery Delay When Using O365
FaxMaker Error "GFI FaxMaker Failed to Copy the Fax to" is Being Received
Faxes are Being Routed to the Intended Recipient and the Default Router
Emails from MAILER-DAEMONs, onmicrosoft or outlookprotection Being Received by the FaxMaker Server
See MoreAll Faxes are Pending When Using EtherFax or FaxMaker Online with a FaxMaker On-Premise Server
Adding More Pages to Your Etherfax or FaxMaker Online Account
Receiving Error "Not Enough Credit" When Sending Faxes
Error: 'Provider account does not exist : 84' when viewing the GFI FaxMaker Monitor
Checking General Connectivity for GFI Fax Services
Setting up Fax Service Accounts in GFI FaxMaker
See MoreWhat is Required to Send Faxes With FaxMaker from Email
Upgrading the Operating System on the FaxMaker Server
Migrating the FaxMaker Server to a New Domain
How to Find Out if the Installed Version of FaxMaker is 32 or 64 bit
Getting a Quote to Purchase or Upgrade FaxMaker
FaxMaker Services Not Starting When Installed on a Virtual Machine
See MoreHow to Cancel Your FaxMaker Subscription
Faxes are Not Sending Out with Expired License
When Entering Your Valid License Key into FaxMaker, the License Shows as "Invalid" or "Expired"
Requesting a New Customer Trial License Key
Downgrading Your FaxMaker License Key
License Key with SR140 Flag Not Recognized in Server 2012
See MoreIs MSXML 4.0 Required for FaxMaker XMLAPI Use?
Some Users are Unable to Print.PDF Files to the Web Client Printer and Have the Login Screen Appear
Using FaxMaker with Office 365 in Hybrid Mode
Sending Faxes Using Aprima Medical Software
Receiving Sendasdenied Error Sending Faxes From Office 365
See MoreWhere is Fax Information Stored When the FaxMaker Services are Stopped?
Message Transfer Agent is Crashing with atcuf32.dll as the Faulting Module
FaxMaker Fax Server Service Stopping When Using FaxMaker Online
FaxMaker Services are Stopping
Removing the Brooktrout Dependency From the FaxMaker Fax Server Service
File Types That Appear in the FaxMaker\Out\Pending Folder
See MoreSMS Messages Do Not Contain Umlaut Characters When Using Clickatell
Configuring SMS Users in FaxMaker
Configuring FaxMaker SMS Options
Configuring FaxMaker SMS settings for use with Clickatell SMS Service.
Configuring FaxMaker SMS settings for use with Message Media SMS Service.
Configuring the Multitech MultiModem iSMS for use with FaxMaker
See MoreHow to Change Licensed User Information in FaxMaker
Faxes are not Sent Until Service Restart
Cannot Reduce User Count While Over Licensed User Limit
Can FaxMaker Exclude Disabled Active Directory Users from the License Count?
Adding Active Directory Users in Bulk to FaxMaker
Error: "Operation Failed. Reinstall FaxMaker or contact GFI Support" Using FaxMaker Version 19
See MoreSecuring Access to the FaxMaker Web Interface with SSL
Receiving Error 'Oops. Something Went Wrong' When Accessing the FaxMaker Web Interface
Compilation Error Received When Opening the FaxMaker Web Interface
FaxMaker Web Interface System Settings
How can I register ASP.NET with my IIS Web Server?
See MoreCan I install the latest Dialogic Brooktrout TR1034 software? ( ONLY)
GFI FaxMaker Support for HP Digital Sender
Error '1701: - Document Conversion Timeout' When Sending Faxes
Error: 'You are not a GFI FaxMaker user' When Sending a Fax Email Request from SAP
The Dialogic Brooktrout Boston Host service does not start
Emails from @faxmaker.com Rejected by an ISP Hosted Mailserver
See More