Overview

The 1701 document conversion error occurs when the file-to-fax conversion is timed out.  This can occur with attachment conversion or a sent fax that has no attachments.  This article gives instructions for correcting the issue causing the document conversion timeout.    

Environment

Any FaxMaker Version 20 installation.

Solution

1. Right-click the Start button and select Run.
   
   
2. Type services.msc and select OK.  
   
   
3. Stop the GFI FaxMaker Fax Server service. 
   
   
4. Open C:\Program Files\FaxMaker\doccvt.ini  with notepad and ensure that the print engines are as follows:

   jpeg=print_img.exe
   jpg=print_img.exe
   gif=print_img.exe
   png=print_img.exe
   htm=print_html2.exe
   html=print_html2.exe
   pdf=print_pdf.exe
   bmp=print_img.exe

   Note: Some of the older versions of FaxMaker will not have the print_img.exe engine and will only use print_html(x).exe.  In this case, use the print_html2.exewould be used rather than print_img.exe.     

5. Replace print_html.exe with print_html2.exeand save the file.
   
   

6. Start the FaxMaker Fax Server service that was stopped in step 3 and test.  
   
   

Confirmation

Send a test through your normal sending method and confirm there is no conversion error.