Overview

There are some configurations required on FaxMaker so you can give users the ability to send faxes via email with Office 365.

You also may need to review these settings, for example, if you migrated users' mailboxes to O365 and sending fax from email no longer works.

Prerequisites

• This article assumes the email domain hosted on O365 is support.com.ve.
• Internet Information Services (IIS) Simple Mail Transfer Protocol (SMTP) is running on the GFI FaxMaker server.
• GFI FaxMaker Machine has a public IP address with port 25 open and with NAT rule for incoming connections.
• Office 365 is configured according to the Configuring Office 365 for use with FaxMaker article.

Information

1. Make Sure the Fax domains are right in GFI FaxMaker Configuration Console > Fax/SMS domains, type fax.support.com.ve, and click on OK.
   
   
2. Make sure we have a public IP address for GFI FaxMaker and port 25 is open and natted.
3. Make sure the Internet Information Services (IIS) is properly set to receive emails.
4. If everything is set up correctly, there should be an email in: C:\Program Files (x86)\GFI\FaxMaker\SinkDrop.
   
   
   
   You can open this file using Notepad to check its contents.
   
   
5. If the file cannot be found in C:\Program Files (x86)\GFI\FaxMaker\SinkDrop, please check C:\inetpub\mailroot\Drop. If the email is there, please refer to FaxMaker | Faxes remain stuck in the drop folder in IIS in order to fix the issue.
6. Configure O365 to redirect emails sent to domain fax.support.com.ve to the server where GFI FaxMaker is installed.