Overview

The FaxMaker Monitor is used to track and manage fax and SMS transmission and queue operations.  After an upgrade or migrating from one server to another, it may seem that it is not installed.   This article lists the features in FaxMaker Monitor and how to access it. 

Information

You need to log in as a Fax Administrator to access the Monitor.

The FaxMaker monitor is now web-based in the web interface.  This now takes the place of the Faxmaker Monitor MMC (Microsoft Management Console) which is no longer included in the installation. This has been included in the web interface since version 19. 

Monitoring Fax Lines

Use the GFI FaxMaker Monitor to track the activity of fax lines and devices in real-time. The Fax Lines dashboard displays all the configured fax devices and their current transmission state.

The left pane on the dashboard is used to filter fax lines by their current status (see screenshot below).

Administrators can also take the following actions to manage fax lines:

Action	Description
Change Refresh Rate	Set the time interval to refresh the data on the fax lines page.
Restart Server	Click to restart the GFI FaxMaker Fax Server service. Restarting the service is useful when encountering issues with fax lines or fax transmission. This service also requires a restart when applying changes to the faxing medium of choice (for example, after applying changes to the XCAPI configuration).
Initialize Fax Lines	On the left pane, click the Uninitialized tab and locate the fax devices to initialize. This action is available for certain types of lines only.
Halt Fax Progress	To terminate the fax transmission on a particular line, click  in the Transmission Status column of that fax device. Click OK to confirm.

The Fax Lines monitor also displays information on:

Monitoring Faxes in Queue

Use the GFI FaxMaker Monitor to track faxes that are in the queue, ready to be transmitted.

The left pane on the dashboard is used to filter faxes in the queue by their current status (see screenshot below):

Administrators can use the Queued Faxes dashboard to:

Action	Description
Search faxes in the queue	Key in a word to search faxes in the Sender, Recipient or Priority fields in the queue.
View fax information	Double-click any fax in the queue to view more detailed information about that particular fax.
Remove a fax from the queue	Select one or more faxes to remove from the queue. You can also click  to select all displayed faxes. Click Delete and click OK to confirm the deletion.
Restart MTA	Click to restart the GFI FaxMaker Message Transfer Agent service, when required.

Monitoring SMS Devices and Queue

Use the GFI FaxMaker Monitor to track the activity of SMS devices and SMS transmission.

The SMS dashboard displays the list of SMS devices and their current transmission status and properties (see screenshot below):

The dashboard also contains information on: