The FaxMaker Monitor is used to track and manage fax and SMS transmission and queue operations. After an upgrade or migrating from one server to another, it may seem that it is not installed. This article lists the features in FaxMaker Monitor and how to access it.
The FaxMaker monitor is now web-based in the web interface. This now takes the place of the Faxmaker Monitor MMC (Microsoft Management Console) which is no longer included in the installation. This has been included in the web interface since version 19.
Monitoring Fax Lines
Use the GFI FaxMaker Monitor to track the activity of fax lines and devices in real-time. The Fax Lines dashboard displays all the configured fax devices and their current transmission state.
The left pane on the dashboard is used to filter fax lines by their current status (see screenshot below).
Administrators can also take the following actions to manage fax lines:
|Change Refresh Rate
|Set the time interval to refresh the data on the fax lines page.
|Click to restart the GFI FaxMaker Fax Server service. Restarting the service is useful when encountering issues with fax lines or fax transmission. This service also requires a restart when applying changes to the faxing medium of choice (for example, after applying changes to the XCAPI configuration).
|Initialize Fax Lines
|On the left pane, click the Uninitialized tab and locate the fax devices to initialize. This action is available for certain types of lines only.
|Halt Fax Progress
|To terminate the fax transmission on a particular line, click in the Transmission Status column of that fax device. Click OK to confirm.
The Fax Lines monitor also displays information on:
|Out of queue
|The number of faxes still pending to be processed and added to the queue for transmission.
|Displays the current activity of email to fax converter.
|The latest attachment processed by the fax service.
|The time interval configured to refresh the content on the page.
Monitoring Faxes in Queue
Use the GFI FaxMaker Monitor to track faxes that are in the queue, ready to be transmitted.
The left pane on the dashboard is used to filter faxes in the queue by their current status (see screenshot below):
Administrators can use the Queued Faxes dashboard to:
|Search faxes in the queue
|Key in a word to search faxes in the Sender, Recipient or Priority fields in the queue.
|View fax information
|Double-click any fax in the queue to view more detailed information about that particular fax.
|Remove a fax from the queue
|Select one or more faxes to remove from the queue. You can also click to select all displayed faxes. Click Delete and click OK to confirm the deletion.
|Click to restart the GFI FaxMaker Message Transfer Agent service, when required.
Monitoring SMS Devices and Queue
Use the GFI FaxMaker Monitor to track the activity of SMS devices and SMS transmission.
The SMS dashboard displays the list of SMS devices and their current transmission status and properties (see screenshot below):
The dashboard also contains information on:
|SMS in queue
|The total number of SMS in the queue to be sent to devices for transmission.
|Last SMS Number
|The last phone number on which the SMS was sent.
|Local SMS sent (last 30 days)
|The number of local SMSes sent in the last 30 days.
|International SMS sent (last 30 days)
|The number of international SMSes sent in the last 30 days.