Outbound faxes with TIF attachments fail due to a document conversion error (1701, 1705, or 1706). Other attachment file types appear to convert successfully.
This article describes the resolution of the issue mentioned above.
- GFI FaxMaker
- All supported environments
- Microsoft Windows 2008 server and higher
GFI FaxMaker is unable to convert certain TIF formats natively.
Note: For Microsoft Windows 2008 & 2008 R2, it is necessary to add the Desktop Experience feature before enabling the ability to print. This will require a reboot of the server.
The following steps outline how to configure GFI FaxMaker to convert TIF files via the built-in Microsoft image libraries:
If you are unsure about securely performing the steps mentioned in this article, always make a backup before making any changes or reach out to support for more help.
Add extensions tif and tiff to the Document Conversion Properties within the GFI FaxMaker Configuration.
Within the Registry Editor, verify and/or create the following registry key:
Set the Default value within the command key to the following value:
C:\Windows\System32\rundll32.exe C:\WINDOWS\System32\shimgvw.dll,ImageView_PrintTo /pt "%1" "FAXmaker" "" ""
After setting this, a Print option should be seen when right-clicking a TIF file on the GFI FaxMaker machine.
Delete the Clsid (REG_SZ) entry under
HKEY_CLASSES_ROOT\SystemFileAssociations\image\shell\print\DropTargetin the registry.
HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax & Voice\Configuration Mappings\gfimntr.ini\GFi_Print_monitorto ensure that a DWORD exists called
Temp_Directoryand that it maps to the path of
Note: On rare occasions, the Document Conversion listings in step 1 above may need to be accompanied by the