Overview

Outbound faxes with TIF attachments fail due to a document conversion error (1701, 1705, or 1706). Other attachment file types appear to convert successfully.

This article describes the resolution of the issue mentioned above.

Environment

• GFI FaxMaker
• All supported environments
• Microsoft Windows 2008 server and higher

Root Cause

GFI FaxMaker is unable to convert certain TIF formats natively.

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Process

Note: For Microsoft Windows 2008 & 2008 R2, it is necessary to add the Desktop Experience feature before enabling the ability to print. This will require a reboot of the server.

The following steps outline how to configure GFI FaxMaker to convert TIF files via the built-in Microsoft image libraries:

If you are unsure about securely performing the steps mentioned in this article, always make a backup before making any changes or reach out to support for more help. 

1. Add extensions tif and tiff to the Document Conversion Properties within the GFI FaxMaker Configuration.

2. Within the Registry Editor, verify and/or create the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SystemFileAssociations\image\shell\print\command

3. Set the Default value within the command key to the following value:

   C:\Windows\System32\rundll32.exe C:\WINDOWS\System32\shimgvw.dll,ImageView_PrintTo /pt "%1" "FAXmaker"  "" ""

4. After setting this, a Print option should be seen when right-clicking a TIF file on the GFI FaxMaker machine.

5. Delete the Clsid (REG_SZ) entry under HKEY_CLASSES_ROOT\SystemFileAssociations\image\shell\print\DropTarget in the registry.

6. Check HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax & Voice\Configuration Mappings\gfimntr.ini\GFi_Print_monitor to ensure that a DWORD exists called Temp_Directory and that it maps to the path of C:\Program Files\GFI\FaxMaker\temp.

Note: On rare occasions, the Document Conversion listings in step 1 above may need to be accompanied by the print command.  It is suggested first to try it without the print command. If it fails, the print command can be added, followed by a restart of the GFI FaxMaker Services.

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