Versions / Builds AffectedGFI FaxMaker 2015
TT / JIRAID1123
How to IdentifyOnce or twice a month new outbound fax jobs pile up without being processed by GFI FaxMaker FaxServer service. A restart of the GFI FaxMaker FaxServer service is required to process the "piled up" faxes.
GFI FaxMaker uses TE-System XCAPI to send / receive faxes. When the incident occurs, then one can send / receive faxes using TE-System XCAPI test which means that connectivity between XCAPI - Gatway - PSTN is working. So the issue appears to be with GFI FaxMaker FaxServer service which does not see the sfm files including attachment. I have attached ProcMon trace including XCAPI trace and files (which were pending in the GFI FaxMaker queue).
Workaround / Fix DetailsNo workaround identified.Manual restart of FM service required.
Required Actions1. Attach article
2. Escalate case