See more

Nothing happens when printing to the NetPrintQueue2Fax printer

Author: Luis Fernandes November 06, 2020 16:00 Updated

Answer

PROBLEM

Nothing happens when printing to the NetPrintQueue2Fax (NPQ2F) printer.

ENVIRONMENT

GFI FaxMaker
All Supported Environments

SOLUTION

You need to set the NTFS security permissions* of the FaxMaker folder and all its subfolders to Everyone, Full control
Make sure the user printing to the NPQ2F printer is listed in GFI FaxMaker Configuration > Licensed Users
Make sure the user printing to the NPQ2F printer in the list of Licensed Users has an email address listed

Note:

*This is not a security breach since no shares are being set to Everyone. Only the NTFS folder security needs to be set.

CAUSE

GFI FaxMaker needs to write to its own program folder.