Overview
When the GFI FaxMaker performance is degraded/slow, you may need to remove temporary files from the processing folders. This should restore optimal performance. To clear the GFI FaxMaker processing folders, please follow the steps below.
Note: Orphan files are usually caused by Antivirus or Backup software trying to access/scan critical files and folders of GFI FaxMaker while they are in use. To prevent this from happening, add the GFI FaxMaker folders to your Antivirus exclusions.
Information
- Stop the GFI FaxMaker services from the Services Management Console (go to Start > Run > type
services.msc). - Navigate to the GFI FaxMaker installation directory. The default installation folder for GFI FaxMaker is:
- On Windows 32-bit:
\Program Files\GFI\FaxMaker - On Windows 64-bit:
\Program Files (x86)\GFI\FaxMaker
- On Windows 32-bit:
- Remove all files that are older than two days from the following folders and included subfolders:
\GFI\FaxMaker\process(typically, files should not reside in this folder for more than 24 hours)\GFI\FaxMaker\out\GFI\FaxMaker\out\pending\GFI\FaxMaker\in
Note: Do not delete any folders when clearing the GFI FaxMaker processing folders. When deleting orphan files from the subfolders, you can remove the files that are older than 2-3 days.