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Backing-up Faxes to a Folder With GFI FaxMaker

Author: Stephen White Updated

Overview

This article provides information on how to save faxes to a folder that are received with FaxMaker.

 

 

Environment

Any FaxMaker installation where faxes are required to be saved in a folder location rather than being sent to an email address or being printed.  

 

 

Solution

The Backup2Folder method can be enabled in two ways.  A shared folder must be used. Refer to How To Share a Folder for Network Use with FaxMaker for further information.

The FaxMaker Fax Server Service account will require write access to the folder that is prepared for sharing.  Refer to the viewing Faxmaker service accounts that are in use article to see the account which must be given write access.   Also, review the Microsoft article for sharing with specific people or users.  

 

Note: A network location (in the form of a valid UNC path) can be used for Backup2Folder. Mapped drives are not usable for the UNC path. Additionally, ensure that the logon account of GFI FaxMaker services has full permissions to this UNC path.

 

Backup2Folder Option 1 

This option would be used when different fax numbers receive faxes on the same lines, i.e., when DTMF/DID routing would be used.

  1. In the GFI FaxMaker configuration, select the Routing node and expand it. 

  2. Under the Routing node, select the routing method in use and choose a route specified in the right column.

  3. Select the Properties of the route and navigate to the Backup2Folder tab for configuration.

  4. A service restart will be required to save the configuration.

 

Backup2Folder Option 2 

This option would be used when faxes being received are backed up by the line they are received on. Convenient when line routing would be used.

  1. In the GFI FaxMaker configuration, select Lines/Devices > Properties.

  2. Under the General tab, select the intended line, select Properties... and then navigate to the Advanced tab.

  3. In the Advanced tab, one can specify to Backup faxes received on this line: and/or Backup faxes sent on this line.

  4. Select OK and OK again to save the configuration. A service restart will be required. 

 

Once the configuration is setup to save the faxes to the correct location, review the changing the file format of inbound faxes article to insure the files arrive in the correct and usable format.  

 

Confirmation

Upon completion of one of the options above, received faxes will now be saved in the folder that was configured.  

 

 

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