Overview

The FaxMaker Monitor does not show any lines after the server has been renamed.  This usually happens when a clone is made of an existing FaxMaker server and the server name and IP address are changed to allow network usage.  

Diagnosis

The following error is seen in the fmmonitorlib.gfi_log file located at C:\Program Files (x86)\GFI\FaxMaker\logs\fmmonitorlib.gfi_log

2018-01-25,16:38:31,251,1,"#00000838","#000011c0","error  ","fmmonitorlib","FMMonitor::AddPublisher(QueuedFaxes): HttpAddUrl failed [183]."
2018-01-25,18:14:36,718,1,"#00001548","#00000bec","error  ","fmmonitorlib","FMMonitor::AddPublisher(QueuedFaxes): HttpAddUrl failed [183]."
2018-01-25,18:15:05,064,1,"#00001548","#00000bec","error  ","fmmonitorlib","FMMonitor::RemovePublisher(QueuedFaxes): not found."

Solution

Follow the steps below to resolve this issue:

Note: This procedure only works for FaxMaker version 19 or higher.

1. Edit the Web.config file located at C:\Program Files (x86)\GFI\FaxMaker\WebUI\Web.config
   
   
   • Locate <add key="MonitorAPI" value="http://UCS23"/>
     
     
   • Change the URL in the value field.
     <add key="MonitorAPI" value="http://UCS23NEW"/>
     
     
2. Open the Registry Editor ( right-click Start > Run > Type Regedit and press Enter ).
   
   
3. Navigate to the following key according to the version you are using:
   
   
   • GFI FaxMaker (32 bit) : HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax &Voice\FaxMaker\Config
     
     
   • GFI FaxMaker (64 bit) : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GFI Fax & Voice\FaxMaker\Config
     
     
   • Modify weburl to match the new server
     
     
   • Change from http://UCS23:80/Faxmaker to http://UCS23NEW:80/Faxmaker
     
     
   • Close Regedit.
     
     
4. Restart the FaxMaker services from the services.msc
   
   
5. Correct the shortcut on the Start Menu
   
   
   • Select Start > Programs > right-click the GFI FaxMaker Web Interface shortcut
     
     
   • Select "Open file location"
     
     
   • This should open this location: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\GFI FaxMaker
     
     
   • Right-click the GFI FaxMaker Web Interface shortcut and select properties
     
     
   • Select the Web Document tab and change the URL field to the correct URL for the web interface

Confirmation

Once the above steps are complete, when the web interface is opened and logged into by a FaxMaker administrator, the FaxMaker Monitor will show the fax lines.