Overview
The faxes are garbled when using a Perle PCI-RAS 4 Multi-modem.
Environment
- GFI FaxMaker
- Perle PCI-RAS 4 Multi-modem
Root Cause
By default, the generic modem is set to a 'class 2' device, though this particular device is 'class 1'.
Resolution
Follow these steps to fix the issue:
- Open the GFI FaxMaker configuration.
- Select Lines/Devices > Properties.
- Select the 'affected Line' > Properties.
- In the Device tab, select Advanced Modem Options > Edit modem.
- In the Fax class section, select Class 1/1.0.
Confirmation
The faxes are clear when using a Perle PCI-RAS 4 Multi-modem.