Overview
When sending a fax with an attachment through GFI FaxMaker, the sender receives a report with the following error:
1712 - Registry read error
This article describes the root cause and resolution of this error.
Environment
- GFI FaxMaker
- All supported environments
Root Cause
This error occurs when GFI FaxMaker does not have access to the necessary registry keys for the program to run correctly. It may also mean that GFI FaxMaker is unable to read a value from the registry.
Resolution
- Press Windows Key + R.
- Type
regedit.exeand click OK. - Ensure that the following registry key exists and that the GFI FaxMaker FaxServer login account has permission to access it:
- For 32 bit Systems:
HKEY_LOCAL_MACHINE\Software\GFI Fax & Voice - For 64 bit Systems:
HKEY_LOCAL_MACHINE\Software\Wow6432node\GFI Fax & Voice
- For 32 bit Systems:
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