Overview

This article explains how to resolve when the  FaxMaker services fail to start with the error:

Error 1069: The service did not start due to a logon failure.

Solution

This is generally caused due to the service account credentials being mistyped or changed without being updated. 

To change the FaxMaker services login account after installation, proceed as follows:

1. Open services.msc by right clicking Start > select Run > type services.msc > select OK
   
   
2. Scroll down and locate the 3 FaxMaker services.  Complete the following steps for each service:
   
   
   
   
   1. Right click one of the FaxMaker services and select properties.
      
      
   2. Select the Log On tab and in the Log on as: section select This account.
      
      
      
      
   3. Specify an account having Administrative rights in the format <Domain>\<User>.
      
      
   4. Provide the correct password for the specified account.
      
      
   5. Click on the OK button.
      
      
   6. Select the General tab and click on the Start button to start the service.
      
      
   7. Repeat for each FaxMaker service.  

Confirmation

Once the above steps have been taken for each service, the services will then start and remain running.