With FaxMaker in an Active Directory environment, you may need to manage users from multiple (or even external) domains to add them as licensed fax users.
FaxMaker uses the service account (GFI FaxMaker FaxServer) and its permissions to be able to access the domain and the Active Directory in that domain. Using those domain permissions, FaxMaker allows you to create licensed users from multiple domains, as long the domains belong to the same forest and are in a parent-child relationship. The service account would have to be in the parent domain to have access to both the parent and the child domain.
Note: FaxMaker does not support trust-between-domains configurations.
If you need to add licensed users from external domains that are not in the required forest configuration, two options are available:
- In some environments where the customer is migrating from one domain to another, and the users are duplicated in each domain, full access rights could be given to a user in the new domain for their account in the old domain. This allows the user in the new domain to send as the user in the old domain as well as receive the emails for the user in the old domain.
- FaxMaker also has more options for customers who own an unlimited user license. Please see the additional user options for Faxmaker unlimited user licenses article. This would allow sending from any user regardless of their domains.