Overview
A fax was sent with more than 30 fax pages but the receiver receives only 30 fax pages. The log files show that all fax pages were sent without any errors.
Environment
- GFI FaxMaker
- Dialogic Brooktrout TR1304
Root Cause
By default, the configuration of Dialogic Brooktrout allows sending fax up to 30 pages only.
Notes:
- Dialogic no longer supports any SDK prior to 6.7.0 (Included with GFI FaxMaker 2014)
- Microsoft Windows Server 2003 is supported by GFI FaxMaker but IS NOT supported by Dialogic for SDK 6.7.0
Resolution
- Open the configuration interface of the Dialogic Brooktrout card.
- In the menu tree (left) select the entry BTCall Parameters (All boards).
- Click on the option area on the button Show advanced.
- In the option, view look for the entry Maximum Number of Pages.
- Change the value from 30 to the value which is suitable.
- On the top click on the button Save and then Apply.