There are no lines that you can send through.Item is NOT in cache

Versions / Builds Affected

FaxMaker 20150826

Status

Open

Problem Summary

User attempts to send fax which fails with error "There are no lines that you can send through. This is typically a misconfiguration on the fax server. Contact your systems administrator." This applies when users are attached to sending lines.

TT / JIRAID

1205

How to Identify

Logs show: 2015-12-01,09:48:14,864,1,"#00000a5c","#00000c54","info ","notifications","CNotification::tagReplace:: description_multi -> There are no lines that you can send through. This is typically a misconfiguration on the fax server. Contact your systems administrator." 2015-12-01,09:48:07,709,1,"#00000A5C","#00000079","info ","UserManagement.AD","GetAdObject: type: EmailEx, filter: jsevison@ihmcloans.com" 2015-12-01,09:48:07,709,1,"#00000A5C","#00000079","info ","UserManagement.AD","GetAdObject: Item is NOT in cache." This is happening because in the db (fmdb_rul.mdb, table: tb_userslinesinfo) there are still OLD records

Workaround / Fix Details

1. Create a dummy line 2. Open the line properties of the line created in 1. 3. Go to the Users tab. 4. There should be 4 users (one of them should be jsevison@ihmcloans.com). 5. Delete all users listed. 6. Delete the line created in 1. 7. Restart the GFI FaxMaker Fax Server. This was fixed in version 20160310