Answer
When GFI FaxMaker receives a fax, it logs the following information which is useful for tracking in this order:
- The fax image is saved to the \in\ folder
- The fax properties (date, time, sender, etc.) are written to the receive log
- The routing rules are parsed (if no routing rules match, the 'default router' is used)
- The fax image is copied to the \in\pending\ folder (if a routing rule defines sending the fax to email)
- The fax is emailed using the email address obtained from the routing rule and the Email2FaxGateway configuration
- The SMTP_in log is updated with the results of the SMTP transfer to the mail server
A typical scenario for tracking a fax configured to be received to email would be:
- Check the receive log to see if the fax was received
- Note the date, time, and email recipient
- Based on the date & time, check the SMTP_in log to see if the fax was sent to the mail server successfully
- If the SMTP_in log indicates "success, message uploaded" then GFI FaxMaker is done with the message
- If the SMTP_in log does not indicate success, then troubleshoot accordingly
Note: These steps are not exhaustive nor intended to cover all possibilities for the data flow of a received fax. However, these steps and the typical scenario account for most faxes received by a user (contrasted with faxes received programmatically by a third party application).