Overview

This article provides the process to install and configure a Dialogic Brooktrout TR1034 Series Fax Device in GFI FaxMaker.

Please note that:

Dialogic no longer supports any SDK prior to 6.7.0 (Included with GFI FaxMaker 2014)
Microsoft Windows Server 2003 is supported by GFI FaxMaker but is not supported by Dialogic for SDK 6.7.0.

Process

Pre-Installation Notes

Always check the technical details of the Dialogic Brooktrout board adapter to make sure it is compatible with the Server hardware.
If using multiple Dialogic Brooktrout boards in one server, make sure that the boards are of the same type. Having different Brooktrout boards on the same server is not supported.
Also, ensure that the rotary switches on the Brooktrout boards are set up in sequential order starting from 2. For example, Module 1 - rotary switch is set to 2, Module 2 - rotary switch is set to 3, and so on.
If the Brooktrout driver installation detects existing Brooktrout drivers on the computer, you may be asked to reboot the machine. It is always recommended to reboot the machine after installing new device drivers.
Use the Brooktrout drivers found within the GFI FaxMaker installation folder (\GFI\FaxMaker\brooktrout) instead of the ones supplied with your hardware.
Please review the list of all the Brooktrout cards supported by GFI FaxMaker if you are not sure if your device is supported.
Before the Brooktrout drivers are installed for the physical fax board, a board requiring the TR1034 driver set should show in device manager as Intelligent I/O (I20) Controller under the Other devices section.

Installation

If a Physical Fax Board is being used, switch off the computer where you want to install the Dialogic Brooktrout TR1034 Fax card. Plug in the card following the instructions supplied with the hardware.
Installation guides and product documentation can be found on the Dialogic website.
Restart the computer. Ignore Add New Hardware wizard dialog by pressing Cancel.
Install GFI FaxMaker.
1. Select the appropriate Brooktrout device series that you are installing.
2. You will be prompted to run the Brooktrout driver setup.
  Click Yes to begin the Brooktrout driver configuration wizard.
  
  Note: If you are installing the Dialogic Brooktrout TR1034 device after GFI FaxMaker has been installed, note that the Dialogic Brooktrout drivers can be found in the GFI FaxMaker directory (GFI\FaxMaker\brooktrout). The GFI FaxMaker Services should be stopped before running the brooktrout_tr1034.exe installation (brooktrout_tr1034_x64.exe for the 64-bit version).
3. Click Next.
4. Modify the installation path if needed and click Next.
5. The following command shell window will appear showing the plug and play drivers are installing.
6. Once the drivers are installed, uncheck all the boxes except the Run Brooktrout configuration tool box to proceed with the configuration.
  
  Note: Additional fine-tuning of the Brooktrout Configuration can be done later using the Brooktrout configuration Tool, found in Start Menu > Programs > GFI FaxMaker Brooktrout TR1034 Device Drivers.
The Brooktrout Configuration Tool opens, select Advanced Mode to view the model of Board in use.
Note down the card type showing under Call Control Parameters - you will use it while adding the line configuration within GFI FaxMaker.
Configuring settings for the Board in use, then click Save and Apply. Close the Brooktrout Configuration Tool.

The following dialog should appear:
Within the GFI FaxMaker Configuration Wizard, click Configure lines to begin adding the lines.
Select the line number, Device type (or a total number of Brooktrout channels on the device), and the Channel number to be used for the specified line.
Usually, you should follow the default setup for the line configuration, only changing the Device type total channel count.
Verify the settings for each line and click OK to proceed.
In the Device tab of the line properties, verify that the correct Card type is displayed by comparing the listing in the drop-down to the Call Control Parameters of the Brooktrout Configuration Tool noted in Step 5.

Note: Do not leave the default value for the Card type - TR1034 T1. It will cause incorrect behavior of the actual card in use if using an analog or Fax-Over-IP (SR140) device.
Under the Line Capabilities section, select DTMF or DID/ISDN depending on the type of digit routing you are using in your environment (if you will be using inbound DID or DTMF routing of your faxes). If you do not know, or do not intend to use inbound fax routing, select None. Brooktrout series cards do not require Tone dialing or Wait for dialtone options to be checked.

Note: In cases where T1 or FoIP appliances are used, checking Tone dialing or Wait for dial tone options will actually cause the T1 or FoIP appliances to function incorrectly, causing phantom busy tone detections or improper header formatting errors. Do not check these options manually if using a Brooktrout device.
Specify the Rings until Answer value. This is typically recommended and pre-set to 1 ring.
Click OK, and follow the instructions through the rest of the GFI FaxMaker Configuration Wizard.