Overview

Garbled fax is a general term for incomplete and/or poor quality faxes.  This article gives information about ECM (error correction mode) and how to ensure it is enabled in FaxMaker.  

Solution

Faxes can become garbled during the fax transmission, and common factors affecting this might be:

• Poor telephone line condition. 
• Line noises.

When the above situations happen, for whatever reason, it can make the data being transmitted lost or transmitted out of time.  For IP networks there is compensation for this but for fax, it is not an option.  ECM is a better system of page information verification than is originally used with fax.  ECM breaks the page down to smaller portions so when a piece is missing, the recipient can request just that piece rather than resending the whole page.  This means less transmission time and less likelihood for error.  Obviously, nothing concerning fax failure rates is 100% effective, but ECM is able to help in many situations.  

Enabling ECM on both fax devices (submitting and receiving end) and is enabled by default within FaxMaker. Open the FaxMaker Configuration from programs and select lines and devices > select a line > properties > Line Options tab.