Answer
PROBLEM
GFI FaxMaker Message Transfer Agent fails to process emails arriving in the ..\FaxMaker\SinkDrop folder. The log file indicates the following error message:
Error failed to create CDO message instance[0x80040154]
ENVIRONMENT
- GFI FaxMaker 2011 or higher
- 64 bit versions of Windows
SOLUTION
Please perform the following steps:
- Open a command prompt (Start > Run > type cmd and press Enter)
- Register codsys.dll in SysWow64 with the following command: C:\Windows\SysWOW64>regsvr32 cdosys.dll
- Unregister codsys.dll in system32 with the following command: C:\Windows\System32>regsvr32 /u cdosys.dll
- Reboot the server
CAUSE
GFI FaxMaker Message Transfer Agent failed to create a CDO object, because the required DLL file cdosys.dll was not registered with the OS correctly.