Overview

When the Archive to Database option stops working, GFI FaxMaker's reporting data also cease to update. This article outlines the steps on how to re-enable the Archive to Database option.

Environment 

• GFI FaxMaker

• All supported environments

Root Causes

The issue can occur due to either one of the following reasons:

• The Archive database has reached its maximum size.

• There has been a prolonged gap in communication with the Archive database.

• The Archive database's table structure has been manually amended (i.e., adding or removing fields/columns).

Note: If the reporting database becomes corrupt, you might encounter the same problem/symptoms.

Resolution

1. Verify if the table structure of the Archive database has been modified.

2. Check if the communication with the Archive database has been established:

   1. Navigate to GFI FaxMaker and go to Configuration > Archiving Node > Properties.

   2. Select the Archive to Database tab and click the Setup database option. Review the database configuration and select the Test option.

      Note: If Microsoft SQL is in use and the test fails, please ensure that you perform a successful ODBC test.

   3. If the Database Communication test is successful:

      1. Navigate to the archive folder in Windows Explorer using the path: ..GFI\FaxMaker\archive and review the dlefmcache..chc files.

      2. If the dlefmcache..chc files are slightly larger than 156 KB in size, and database connection has been re-established, you may want to wait for a few minutes to see if these sizes reduce. If the files are substantially larger than 156 KB (or the files do not reduce in size after re-establishing the connection to the Archive database), it may be necessary to implement the new dlefmcache..chc files from a clean install version of GFI FaxMaker.

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