You may need to contact GFI for licensing issues such as:
- Buying, updating, or renewing a license.
- Merging multiple license keys.
- Expired license keys.
And other issues associated with licenses (i.e., renewal notifications and Accounts Portal management).
Support agents: please note that requests covered by the FaxMaker Routing Table can be internally escalated; there's no need to ask the customers to contact the teams directly.
Requests for Buying, Updating, or Renewing a License
GFI Software sells licenses through resellers only. GFI sells the licenses to distributors who, in turn, sell them to resellers.
If you are interested in locating GFI Software distributors and resellers (partners) across the world, please check these links:
If you need to update or renew your license, you must contact their respective resellers. If you do not know who your reseller is, then the Find a GFI Partner/Reseller link will provide a list of resellers which can be contacted.
Contacting the Correct Team Based on the Request Details
Some aspects of license issues are handled by GFI's Sales and Customers teams.
Please provide the following information when emailing the teams:
Description of the request
This is the team responsible for customer care and escalation matters:
- Version upgrades/downgrades
Key amendments that do not need reprocessing
Customer area account problems – password retrieval, unable to log in to the account, customer details amendment requests
Items related to reseller's accounts (customer details, disabling duplicate accounts)
Access to the GFI Training Portal
This is the team responsible for license-related inquiries regarding billing and financial matters:
- Combine (merge) multiple license keys.
New business and renewal purchase.
- Temporary key extension approvals.
NFR requests approval.
Deal registration requests.
- New channel partner assignment (for end-users).
Channel Partner/Reseller Program (Gold/Silver/Bronze) queries.
Distribution discount queries.
Reseller or distributor sales and technical certificates.