Overview

FaxMaker has several types of fax routing available for use in routing inbound faxes.  Verifying the routing configuration can ensure all requirements are met to have the faxes routed to the correct recipient.  This would also include when all faxes are not saved in the correct folder or not saved at all.  This article will provide the next steps to take when routing inbound faxes is not working.  

Resolution Path

Verifying the Routing Method Used in Your Environment

Troubleshooting inbound routing will vary greatly depending on the type of routing being used.  To verify the routing type you are using, proceed with the following steps: 

• From Programs, open the FaxMaker Configuration
• Expand the Routing node on the left to reveal the routing types
• Select each of the routing nodes until you find one that shows routing rule(s) in place as shown in the screenshots below with routing rules present in the top screenshot and not present in the bottom screenshot. 

Routing Methods

The routing methods are explained in detail in the Understanding Inbound Fax Routing article.  If you find you are not using a specific routing method, these can be reviewed to see what may work best for your environment.  

Confirm Routing is Configured Properly

Fax routing is configured in the FaxMaker Configuration.  The accessing and configuring routing article details the steps for setting up fax routing with FaxMaker.  

Troubleshooting the Received Fax Transmission Report

Once the routing method and configuration has been confirmed, using the Troubleshooting Not Receiving Transmission Reports or Confirmation Emails article, you can verify the transmission report creation and transmission.  

Final Steps

If the above steps did not assist with your issue please open a ticket with GFI Support.  Once open please upload the FaxMaker logging.  If you have already opened a ticket please upload the FaxMaker logging which will have the logging available when the support agent is able to review the ticket.