Overview
The purpose of this article is to provide the process when trying to set up archiving to SQL but you receive the error Database List Cannot Be Retrieved.
Environment
Any FaxMaker installation archiving faxes to SQL.
Solution
When archiving faxes from FaxMaker to SQL whether locally or remotely, SQL Server Management Studio is installed, unless instructed otherwise, where SQL is installed.
When FaxMaker is connecting remotely with SQL there can be issues with the connection with the SQL server and installing SQL Server Management Studio on the FaxMaker server can clear up a lot of the SQL connection issues that can happen.
Information about SSMS can be found on Microsoft's webpage.
Confirmation
Once SQL Server Management Studio has been installed on the FaxMaker server, the database list can then be retrieved and archiving to SQL can begin.