Overview

This article provides information about the following  error message received:  

"FaxMaker failed to copy the fax to a specified location due to the Windows error code: 0x35.  The fax (filename) has been moved to C:\Program Files (x86)\GFI\FaxMaker\backup2folder"

Environment

Any FaxMaker installation.

Solution

This error was encountered when attempting to save a received fax to a location specified in a routing rule.  This usually indicates that the network patch configured for the documents to be saved was not found.

You will need to check if there are any issues accessing the path specified in the FaxMaker configuration on your network.

The error 0x35 is a Windows error code that indicates the following:

The network path was not found.

ERROR_NETWORK_BUSY

More information can be found  at the Microsoft docs page https://docs.microsoft.com/en-us/windows/win32/debug/system-error-codes--0-499-

Confirmation

After correcting the network path location in Faxmaker routing, this error message will no longer be received and faxes will be routed properly.