Overview

The purpose of this article is to provide instructions for when the error 'Oops, Something Went Wrong' shows when attempting to access the FaxMaker Web Interface.  

Environment

All FaxMaker installations version 18 and higher.  

Solution

The cause for this issue is the types of Windows authentication enabled in IIS.  Follow the steps below to set the correct authentication methods:

1. Right-click the Start button and select Run.
   
   
2. Type inetmgr and select OK.  
   
   
3. When the MMC opens.
   
   
4. Expand the server/pc name node.
   
   
5. Expand Sites.
   
   
6. Expand the Default Web Site.
   
   
7. Select FaxMaker and in the right pane, double-click authentication.
   
   
8. Verify anonymous authentication and Windows authentication are enabled. 
   Note :  If Windows authentication is missing follow this Microsoft article for instructions.  
9. Close the IIS Manager.
   
   
10. From Programs, open a command prompt by right-clicking and selecting run as administrator. 
    
    
11. Type iisreset and hit enter.
    
    
12. Close the administrative command prompt.

Confirmation

 After enabling the authentication types, you will be able to access the FaxMaker Web Interface.