The purpose of this article is to provide information pertaining to why the html coverpages in the FaxMaker coverpge folder are not visible in the Coverpages node in the FaxMaker Configuration.
Any FaxMaker installation.
Anytime this issue has been seen, it has been caused by one of the following:
Lack of permissions to the files in the folder
Antivirus exclusions not configured on the FaxMaker folders.
Lack of permissions:
Verify you are logged in as a domain admin account or an account that meets the service account requirements.
Also, verify the FaxMaker service accounts meet the same requirements.
The system requirements for installing FaxMaker article contains the information required for the folders to set for the antivirus exclusions.
After verifying the proper permissions are in place and antivirus exclusions are set, the HTML coverpages will be visible in the FaxMaker Configuration.