When reviewing the default router's email box, you find many emails, sometimes thousands. You may also be getting reports from end-users that they are not receiving faxes that they know should be coming to them. This article provides steps to take to resolve this issue.
When faxes are unintentionally going to the Default Router, the first thing to verify is that your routing method is set up correctly. Use the Accessing and Configuring Routing article to confirm this.
If everything appears to be set up correctly, then the logging will have to be reviewed to see why the Default Router is being selected. Use the Faxes are Being Routed to the Intended Recipient and the Default Router article for log review information.
Once you have determined the rule that is in place causing the faxes to be delivered to the Default Router's inbox, you can correct these rules. In order to correct the routing rules, you will need to Understand how fax routing works and configuring the routing rules is pretty straightforward. The only routing types that require additional information are DTMF/DID and this is described in detail in the Configuring DTMF/DID Routing article.
After verifying the cause of the faxes going to the Default Router, the rules can then be altered to correctly route the incoming fax traffic to the correct recipient.