Overview
Learn the steps to troubleshoot issues related to FaxMaker's Message Transfer Agent (MTA) service.
Troubleshooting steps
Remove items from the monitored folder
Go to the folder monitored by the MTA service:
- The
FaxMaker\SinkDropfolder.
Remove the items from this folder, as sometimes bad files can prevent the service startup.
Try to start the service.
Check the MTA service log file
The default log file name for the Message Transfer Agent service is fmmta.gfi_log.txt. Refer to the article about The Message Transfer Agent Service Debug Log File for more information about its location, attributes, and details.
If the service is still not starting, check the fmmta.gfi_log.txt file for errors.
Depending on the error seen in the log file, refer to the following articles to resolve the issue: