When sending faxes via TextAPI from a 3rd-party application, they fail with one or more of the following errors in the
faxserver.gfi_log.txt file (the
[template_name] part of the messages will vary):
the template [template_name] is not allowed for user [__Text_API__@FAXmaker]
unknown template name[template_name]
returning error while looking for coverpage
The issue does not occur when sending using the FaxMaker Web Client.
coverpage parameter may be incorrectly set in the TextAPI file.
coverpage parameter -
::Coverpage= - correctly maps to an existing coverpage template. The parameter must match either of the following:
- The name of a coverpage as seen in the FaxMaker Configuration >> Coverpages >> Coverpages section. Note that the name of the coverpage should be the same as its respective file (minus the extension); e.g., if the coverpage name is
client, the file name must be
client.htm(or .rtf), and the parameter must be set as
::C=clientfor it to be correctly found. When the names are different, the error message related to "
is not allowed for user" is logged.
- The name of a coverpage file available in the
C:\Program Files (x86)\GFI\FaxMaker\coverpgefolder (extension included); e.g., if the file name is
client.htm, then the parameter must be set as
::C=client.htmfor it to be correctly found.
To avoid this kind of problem, do not include this parameter in the file, and define the coverpage for TextAPI in FaxMaker's settings.