You may have defined more than one routing rule, and you noticed that incoming faxes are processed according to all matching rules.
However, there are cases when you need that once the fax matches one of the rules, it doesn’t go through the remaining ones.
- You have a DTMF rule to route faxes for a specific recipient number to a given folder.
- If there is a fax from a specific sender number, you need to bypass the DTMF rule and use CSID instead, so it goes to a different folder than the one defined in DTMF, but you see that they are sent to both.
In the example above, after processing the CSID routing rule and sending the fax to the desired folder, the DTMF routing rule is also processed and deposits that same fax into the folder specified in the DTMF routing rule.
To ensure that the fax only goes to the folder specified in the CSID rule, you must add a registry key:
- Open the registry editor and navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\GFI Fax & Voice\fmserver_advanced.
- Add a new DWORD named
route_one_recipientand set its value to
- Restart the GFI FaxMaker services.
The order of processing for multiple routing rules is described in the article Understanding How Inbound Fax Routing Works.