Boris Moser

  • Total activity 70
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 35

Activity overview

Latest activity by Boris Moser
  • Boris Moser created an article,

    Faxes from 3rd-party application fail to be sent

    Overview You may notice that users cannot send faxes from a 3rd-party application (e.g. Nextgen) that integrates with FaxMaker via API (XMLAPI, TextAPI, WSAPI). The FaxServer.API.XML.log file shows...

  • Boris Moser created an article,

    Faxes to certain numbers with SR140 and Sangoma Vega 100G

    Overview You may notice that faxes to certain numbers fail every time. The same numbers successfully respond to calls from a normal phone and receive faxes from a physical fax machine. This has bee...

  • Boris Moser created an article,

    Troubleshooting truncated or cut off faxes

    Overview Incomplete, truncated, or garbled text in faxes can occur for both incoming and outgoing transmissions. This can affect not only large, multi-page faxes, but also smaller ones. Among the c...

  • Boris Moser created an article,

    Faxes getting cut after moving from POTS to Digital lines

    Overview You may have switched the phone lines on the fax server from POTS lines to Digital lines, and now larger incoming faxes (1 MB or more) are failing and cutting off. Solution This has been r...

  • Boris Moser created an article,

    Modifying T38 parameters for the Brooktrout SR140

    Overview In order to enable T.38, your service provider may request changes to T.38 parameters of your SR140. Solution In this example, we assume you've been asked to change the parameters as follo...

  • Boris Moser created an article,

    Disabling the processing of multiple routing rules

    Overview You may have defined more than one routing rule, and you noticed that incoming faxes are processed according to all matching rules. However, there are cases when you need that once the fax...

  • Boris Moser created an article,

    Call Failed 46 sending faxes with SR140

    Overview You may notice that receiving incoming faxes works fine, but sending faxes fails with Call Failed 46 error. This has been observed with Brooktrout SR140. Diagnosis This solution applies to...

  • Boris Moser created an article,

    Troubleshooting outgoing failures with call duration zero

    Overview There might be reports of a large number of failed outgoing faxes that show a call_duration of 0 (zero).This has been observed in conjunction with Brooktrout devices. Workflow Instruction...

  • Boris Moser created an article,

    Outgoing faxes fail with a call duration of zero

    Overview You may be experiencing a large number of failed outgoing faxes. They seem to happen in large batches and show a call_duration of 0 (zero). This has been observed when using Brooktrout dev...

  • Boris Moser created an article,

    Creating a new SQL archiving database with the same name

    Overview You may need to create a new SQL archive database for FaxMaker, and you would like to keep the same name you currently have, because of reports that reference this database by name. You in...