Overview

All inbound faxes are garbled and illegible while using a MultiTech modem. This can be intermittent but is usually constant.  This article describes the steps to follow to resolve this issue.  

 

 

Diagnosis

Below is a fax sample:

 

 

 

Solution

Follow these steps to fix the issue:

1. Navigate to C:\Program Files(x86)\GFI\FaxMaker (default installation folder)
2. Open modems.dev file using Notepad.
3. Find the 'line of modem profile name' that contains the 'name of the modem driver' you are currently using.
4. Add the string -rev at the end of the line (keep it on the same line).
   
   
   
   
5. Save the file and exit Notepad.
6. Restart the GFI FaxMaker Fax Server service.

 

 

Confirmation

Inbound faxes will now be legible while using a MultiTech modem.