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Popular in GFI FaxMaker - SQL

  1. Creating a new SQL archiving database with the same name

  2. Cannot Archive Faxes to SQL: Database List Cannot Be Retrieved

  3. After SQL upgrade, Unable to Connect to FaxMaker Archive Database

  4. Error: 'Failed to connect to database' when attempting to connect to SQL database

  5. How to configure authentication in Microsoft SQL Server

Popular in GFI FaxMaker - Archiving

  1. Creating a Blank Firebird Database for FaxMaker Archiving

  2. Error Connecting to Archive Database

  3. Archive to Database Option Not Working

  4. Error: 'Cannot connect to GFI Archiver server' When Configuring GFI Archiver with FaxMaker

  5. Archiving Faxes to Database

Popular in GFI FaxMaker - Licensing

  1. Using the Brooktrout FDTool License as a Trial SR140 License

  2. Capabilities and Limitations of the Dialogic Brooktrout SR140 License

  3. Error: 'wrong host' when viewing the Dialogic Brooktrout License Manager

  4. License the Brooktrout SR140 If the GFI FaxMaker Server Cannot Access the Internet

  • Articles

    For issues dealing with the Brooktrout configuration, licensing and devices

Popular in GFI FaxMaker - Brooktrout

  1. Faxes to certain numbers with SR140 and Sangoma Vega 100G

  2. Modifying T38 parameters for the Brooktrout SR140

  3. Last line of a Brooktrout device does not initialize

  4. Transferring the Brooktrout Configuration From the Brooktrout FDTool to the FaxMaker Installation

  5. Receiving Error Brooktrout Service will not Start When not Using a Dialogic Diva Fax Device

Popular in GFI FaxMaker - Configuration

  1. Enabling TLS Configuration on IIS/SMTP Server

  2. Lines showing as "Not initialized: 18" after moving FaxMaker to a virtual server

  3. Can we have an FaxMaker server that exclusively handles incoming or outgoing faxes?

  4. Can You Import Existing Fax Numbers Into FaxMaker

  5. How Many Faxes Can Be Sent/Received at the Same Time?

Popular in GFI FaxMaker - Coverpages

  1. Adding New Coverpages in the FaxMaker Configuration

  2. Assigning Specific Users to a Coverpage

  3. Sending Faxes Without a Coverpage

  4. Supported Placeholder Fields for GFI FaxMaker Cover Pages

  5. Populating Recipient Information in a Cover Page Without Using the Global Address Book

Popular in GFI FaxMaker - FaxMaker Printer

  1. Document Conversions Fail After Upgrading GFI FaxMaker

  2. Error: 'Error installing printer driver - 0x3eb - HRESULT 0x80070490' occurs when installing the GFI FaxMaker printer

  3. Document Conversion Fails with 'Error while preparing final fax file'

  4. Installing or Recreating the FaxMaker Printer

  5. Legal size faxes are getting cut off

Popular in GFI FaxMaker - Document Conversion

  1. Cannot Install Microsoft Word on the FaxMaker Server for Document Conversion

  2. After Conversion the Excel File in the FaxMaker\Out\Pending Folder is not Deleted

  3. The Error: Attachment Conversion Failed: 1701 is Given When Sending Microsoft Office Documents as Attachments

  4. Issues Sending Color Faxes

  5. A Single Excel Sheet Is Duplicate into Several Pages by the FaxMaker Printer

Popular in GFI FaxMaker - Fax Quality

  1. Avoiding Poor Quality Faxes

  2. FaxMaker Faxes Are Not Showing Text Correctly

  3. Faxes Are Elongated from Certain Senders When Using MultiTech 9234SMI Modem

  4. Faxes Are Garbled and Illegible When Using a Multitech Modem

  5. Faxes Are Garbled When Using a Perle PCI-RAS 4 Multi-Modem with GFI FaxMaker

Popular in GFI FaxMaker - Autoprinting

  1. Auto-Printed Faxes Contain Black Pattern on the Header/Footer/Side

  2. Can GFI FaxMaker automatically print faxes with different page sizes?

  3. Error: 'There are settings that cannot be used in the current environment or application...' When Incoming Faxes Are Not Auto-Printed

  4. Faxes Are Not Printed Correctly for Inbound Routing Rules

  5. Autoprinting Received Faxes Stops Working

Popular in GFI FaxMaker - Fax Routing

  1. Disabling the processing of multiple routing rules

  2. Default Router has Many Emails Routed to Its Mailbox

  3. Inbound Fax Routing When Using Multiple Domains

  4. Inbound Fax Delivery Delay When Using O365

  5. FaxMaker Error "GFI FaxMaker Failed to Copy the Fax to" is Being Received

Popular in GFI FaxMaker - FaxMaker Online

  1. Cancelling FaxMaker Online Service

  2. Configuring the GFI FaxMaker Server to Use a GFI FaxMaker Online Account

Popular in GFI FaxMaker - Etherfax

  1. Cancelling etherFAX Service

  2. Etherfax Account Credentials

  3. Faxes are not being downloaded from etherFAX inbox

  4. FaxMaker support for TLS 1.2 for use with Etherfax

  5. Not all etherFAX lines are being utilized for outbound faxes

Popular in GFI FaxMaker - Fax Services

  1. All Faxes are Pending When Using EtherFax or FaxMaker Online with a FaxMaker On-Premise Server

  2. Adding More Pages to Your Etherfax or FaxMaker Online Account

  3. Receiving Error "Not Enough Credit" When Sending Faxes

  4. Error: 'Provider account does not exist : 84' when viewing the GFI FaxMaker Monitor

  5. Checking General Connectivity for GFI Fax Services

  • Articles

    Installation Integration Deployment Devices

Popular in GFI FaxMaker - Installation Upgrade and Migration

  1. Upgrade error left FaxMaker unusable

  2. Unable to log into the web client after an OS upgrade

  3. What is Required to Send Faxes With FaxMaker from Email

  4. Upgrading the Operating System on the FaxMaker Server

  5. Migrating the FaxMaker Server to a New Domain

  • Articles

    Issues involving FaxMaker licensing

Popular in GFI FaxMaker - Licensing

  1. Troubleshooting invalid or expired license issues

  2. How to Cancel Your FaxMaker Subscription

  3. Faxes are Not Sending Out with Expired License

  4. When Entering Your Valid License Key into FaxMaker, the License Shows as "Invalid" or "Expired"

  5. Requesting a New Customer Trial License Key

Popular in GFI FaxMaker - General

  1. GFI Account and License Management

  2. Unable to Access the GFI Training Portal

  3. Editing Account Details

  4. GFI Partner Not For Resale (NFR) Subscription Information

  5. Converting GFI License to Unlimited

Popular in GFI FaxMaker - GFI Support Portal

  1. Viewing Open Tickets in the GFI Support Portal

  2. Accessing the GFI Support Portal From the GFI Accounts Portal

  3. How to use "Forgot my password" link in the GFI Support Portal

  4. Logging in to the GFI Support Portal

  5. Creating Account on GFI Support Portal

Popular in GFI FaxMaker - Portal Access

  1. Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link

  2. Changing Customer Login Details in the GFI Accounts Portal

  3. Resetting Your Password to Log Into the GFI Accounts Portal

  4. Logging into the GFI Accounts Portal

Popular in GFI FaxMaker - Account Users

  1. Editing a User in the GFI Accounts Portal

  2. Change Primary User or Account Details Account In the GFI Accounts Portal

  3. Removing a User in the Accounts Portal

  4. How to Remove Group Membership From a User

  5. Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

Popular in GFI FaxMaker - Purchasing/Sales

  1. Finding Authorized GFI Resellers and Distributors

  2. Contacting GFI Sales

Popular in GFI FaxMaker - Licensing Issue

  1. How to Get Your GFI License Key

  2. Unable to Renew Your GFI License

  3. Customer Impersonation done by Support Agents

  4. GFI Licensing Related Issues

  5. Account Information Not Correct in License or Subscription

Popular in GFI FaxMaker - Reseller Account

  1. Unable to View Customer's License From Reseller Account in the Accounts Portal

  2. How to Access the Training Portal

  3. Combining Information from Multiple Accounts into One in the GFI Accounts Portal

Popular in GFI FaxMaker - Sending: End User to FaxMaker

  1. Faxes from 3rd-party application fail to be sent

  2. TLS 1.2 not supported with Microsoft Office 365

  3. Troubleshooting XMLAPI fax failures

  4. Files accumulate in XMLAPI folder and faxes are not sent

  5. Troubleshooting TextAPI send failures with coverpage error 205

Popular in GFI FaxMaker - Services

  1. FaxMaker Service Stopping Automatically After Windows Patch Update

  2. Troubleshooting the Attendant service issues

  3. Troubleshooting the Message Transfer Agent (MTA) service issues

  4. Troubleshooting the Fax Server service issues

  5. Where is Fax Information Stored When the FaxMaker Services are Stopped?

Popular in GFI FaxMaker - SMS

  1. SMS Messages Do Not Contain Umlaut Characters When Using Clickatell

  2. Configuring SMS Users in FaxMaker

  3. Configuring FaxMaker SMS Options

  4. Configuring FaxMaker SMS settings for use with Clickatell SMS Service.

  5. Configuring FaxMaker SMS settings for use with Message Media SMS Service.

Popular in GFI FaxMaker - General

  1. Troubleshooting truncated or cut off faxes

  2. Faxes getting cut after moving from POTS to Digital lines

  3. Troubleshooting outgoing failures with call duration zero

  4. Outgoing faxes fail with a call duration of zero

  5. Troubleshooting multi-page outbound fax failures

Popular in GFI FaxMaker - Transmission Errors Analog, ISDN

  1. Handshaking Errors and Calls Not Answered When Using Multitech Devices

  2. Error response 42 when sending faxes with GFI FaxMaker

  3. Error: 'Call Failed 46' when receiving faxes ( ECM )

  4. Error: 'No dial tone detected: 45' when trying to send a via an analog fax modem

  5. Error 'Called Failed 46' when sending fax ( XCAPI )

Popular in GFI FaxMaker - Transmission Errors FoIP

  1. Call Failed 46 sending faxes with SR140

  2. Troubleshooting transmission errors with FoIP devices

  3. Lines return No Dial Tone after upgrading SR140 and FaxMaker

  4. Faxes Fail with Unknown Error 3 and Brooktrout SR140

  5. Error: Call Failed 46 When Using XCAPI and a 3CX Phone System

Popular in GFI FaxMaker - Transmission Reports

  1. Change in From Field in FaxMaker Emails After upgrade

  2. Troubleshooting Not Receiving Transmission Reports or Confirmation Emails

  3. GFI MailEssentials is blocking all faxes and SMS received by GFI FaxMaker

  4. Removing the Quotes from the Number in the 'From:' Address

  5. Is it possible to customize the text of a specific error message in the transmission reports? ( ONLY)

Popular in GFI FaxMaker - GFI Directory

  1. Using GFI Directory in an Active Directory Environment

  2. Logging into GFI Directory

  3. Upgrading GFI Directory From a Previous Version

  4. Installing GFI Directory

  5. GFI Directory System Requirements

Popular in GFI FaxMaker - User Management

  1. How to Change Licensed User Information in FaxMaker

  2. Faxes are not Sent Until Service Restart

  3. Cannot Reduce User Count While Over Licensed User Limit

  4. Can FaxMaker Exclude Disabled Active Directory Users from the License Count?

  5. Adding Active Directory Users in Bulk to FaxMaker

Popular in GFI FaxMaker - Web Client

  1. Exchange Private Outlook Contacts Do Not Show in the Web Client

  2. Cannot Install Web Client Printer Drivers Error: Test Failed

  3. Send Button Not Working When Using Attachments with the FaxMaker Web Client

  4. Using the Web Client and the Web Client Printer

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: Applications Users Departments

Popular in GFI FaxMaker - Web Interface

  1. Monitoring FaxMaker Updates

  2. Securing Access to the FaxMaker Web Interface with SSL

  3. Receiving Error 'Oops. Something Went Wrong' When Accessing the FaxMaker Web Interface

  4. Compilation Error Received When Opening the FaxMaker Web Interface

  5. FaxMaker Web Interface System Settings

Popular in GFI FaxMaker - Licensing

  1. Moving the XCAPI License and Configuration to Another Server

  2. XCAPI | Software switches to the demo mode after GFI FaxMaker upgrade

  • Articles

    This section contains articles for FaxMaker and XCAPI

Popular in GFI FaxMaker - XCAPI

  1. Configuring or Integrating XCAPI with Different Phone Systems

  2. Configuring XCAPI Licensing

  3. Installing and Configuring XCAPI to Work with FaxMaker

  4. The XCAPI Configuration

  5. Unable to add multiple XCAPI controllers in the GFI FaxMaker Configuration

Popular in GFI FaxMaker - Essential Articles

  1. Conditions for Remote Sessions

  2. How to Make the Best Use of the ATLAS Support Chat

Popular in GFI FaxMaker - Release Notes

  1. GFI FaxMaker 20.8 release notes

  2. GFI FaxMaker 20.7 release notes

  3. GFI FaxMaker 20.6 release notes

  4. GFI FaxMaker 20.5 release notes

  5. GFI FaxMaker 20.3 release notes

Popular in GFI FaxMaker - FaxMaker Section

  1. Resolving Email2Fax Conversion Errors by Ensuring Print Spooler Service and FaxMaker Printer Installation

  2. Changing the priority of faxes queued for sending

  3. Troubleshooting "Pending" faxes in the Monitor

  4. Can I install the latest Dialogic Brooktrout TR1034 software? ( ONLY)

  5. GFI FaxMaker Support for HP Digital Sender

  • Articles

    Internal Training Articles for L1 & L2 Agents.

Popular in GFI FaxMaker - Internal Training

  1. Upgrading from FaxMaker Version 2013/2014