Resolving Email2Fax Conversion Errors by Ensuring Print Spooler Service and FaxMaker Printer Installation

Overview

This article addresses common errors encountered when using the Email2Fax function in GFI FaxMaker, such as "Error converting coverpage: 0" and "Attachment conversion failed: 0". These issues often occur due to problems with the Print Spooler service or a missing FaxMaker printer.

Solution

Step 1: Ensure the Print Spooler service is running. Navigate to "Services" and enable it if disabled.
Step 2: Verify the GFI FaxMaker printer installation by checking "Control Panel > Devices and Printers". If not installed, follow this guide to reinstall the printer.

Testing

Resend the fax and confirm if the issue is resolved.

Additional Step

If the issue persists after following the steps above, it is recommended to raise a support ticket with GFI FaxMaker. To assist with troubleshooting, please gather and provide the necessary logs by following this guide. These logs will help the support team further investigate athe issue efficiently. Additionally, please share the screenshot of the errors and provide the following information:

1. What version of FaxMaker are you currently using?
2. Are you using the web client, FaxMaker client, or Outlook for sending faxes?