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All Incoming Fax Calls Fail with a CAPI Error 0x349A

Overview

All inbound fax calls are shown as ringing in FaxMaker monitor. However, when FaxMaker accepts the inbound fax call, it fails immediately with a called failed 46 error.
The LANCOM/Bintec router is behind the PABX.

Solution

After FaxMaker server accepts the inbound fax call, some PABX expects from the FaxMaker application to confirm the accept call confirmation (using CONNECT_RESP) within three seconds. Otherwise, the inbound fax call will be dropped by the PABX with a capi error 0x349A.

  1. Browse to the FaxMaker program folder.
  2. Open the capi.dev in Notepad.
  3. Locate the applicable entry for
    • Bintec router (if applicable) 
      • dt:26 -n:"Bintec R4100" -bt:EDS -o:"2,,,,,14400,,1,2,,2048,6144,,2048,2" -dc1:475217920 -dc2:29864855
    • LANCOM router (if applicable) 
      • -dt:27 -n:"LANCOM 1700 Series" -bt:EDS -o:"2,,,,,14400,,1,2,,2048,6144,,2048,2" -dc1:1445445632 -dc2:30089758
      • -dt:28 -n:"LANCOM 1800 Series" -bt:EDS -o:"2,,,,,14400,,1,2,,2048,6144,,2048,2" -dc1:1445445632 -dc2:30089758
  4. Add the entry -cnm:Q after the entry -bt:EDS: of the applicable entry
    • here an example for the LANCOM 1700 Series router:
      add -cbm:Q to the applicable entry
    -dt:27 -n:"LANCOM 1700 Series" -bt:EDS -cnm:Q -o:"2,,,,,14400,,1,2,,2048,6144,,2048,2" -dc1:1445445632 -dc2:30089758
  5. Save the file.
  6. Restart the GFI FaxMaker Fax Server service for changes to take effect.

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  1. Priyanka Bhotika

  2. Posted

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