Overview

Faxes may need to be reprocessed if they are not sent due to various reasons usually related to the fax device. This article provides the steps to reprocess the faxes and send them instead of having the end-user resend them. This process would also apply to clearing the out queue as well.  

Environment  

Any FaxMaker installation.

Solution

1. Log in to the server as the FaxMaker service account. We recommend logging in using this account as this is the account listed in services.msc. To check, please follow the step below.
   1. Right-click Start > Select Run > Type services.msc > select OK.
   2. Right-click the GFI FaxMaker Fax Server service and select the Properties option.
   3. Select the Log On tab to view the service account to use for logging in.
      
      
2. Create a new folder for temporary use on the desktop or somewhere convenient and name it temppending.
3. Open the FaxMaker Monitor. Go to Start > Programs > GFI FaxMaker > GFI FaxMaker Web Interface > Log in > Hover over Monitor > Select Fax Lines.
4. Ensure no faxes are being sent or received at this time.
5. Stop the following FaxMaker services in services. msc.
   • GFI FaxMaker Attendant
   • GFI FaxMaker Fax Server
   • GFI FaxMaker Message Transfer Agent
6. Navigate to C:\Program Files (x86)\GFI\FaxMaker\out\pending. 
   
   Note: C:\Program Files (x86)\GFI\FaxMaker is the default installation path.
7. Move all files from C:\Program Files (x86)\GFI\FaxMaker\out\pending folder to the temppending folder that you created in step 2.  If only clearing the out queue and not reprocessing these faxes, these files can be deleted or moved but do not follow the steps below.  
   
   
   
8. Start all the FaxMaker services that were previously stopped.
9. Copy all files from the temppending folder into the C:\Program Files (x86)\GFI\FaxMaker\out folder.
   
   
10. Check the C:\Program Files (x86)\GFI\FaxMaker\out folder, the files copied into it will begin to disappear. In the FaxMaker Monitor, you will notice that the faxes are being sent.
11. Check the C:\Program Files (x86)\GFI\FaxMaker\out\pending folder, it should remain empty as the folders are continuously processed and sent.
12. Once the reprocessing is complete, remove the temppending folder and its files.

Confirmation

When the reprocessing completes, the FaxMaker\out\pending folder will be empty. Unless the system receives new faxes to send.