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Articles

  • Upgrading the License Key for FaxMaker

    Overview Learn how to upgrade your FaxMaker license key to the latest version. This is required when migrating or upgrading FaxMaker to a different major version than the one currently installed.     ...

  • FaxMaker Trial Licenses for Testing Purposes

    Overview Customers may want to use a FaxMaker trial license or extend the FaxMaker trial period for testing purposes in their environment. This article provides information about the capabilities and ...

  • Unable to Activate a Product in GFI Unlimited Subscription

    Overview This article gives instructions for activating a product license key when using a GFI Unlimited subscription.     Diagnosis When logged into the Accounts Portal, whether you are an end user o...

  • Account Information Not Correct in License or Subscription

    Overview You may notice information is incorrect when viewing your license key.  This would not be account or user data in the Accounts Portal, but this data only seems to show when viewing the licens...

  • GFI Licensing Related Issues

    Overview You may need to contact GFI for licensing issues such as: Buying, updating, or renewing a license. Merging multiple license keys. Expired license keys. And other issues associated with licens...

  • Customer Impersonation done by Support Agents

    Overview GFI Support agents have access to the GFI Accounts Portal and are able to see customer's account information as well as their license information.  Occasionally, depending on the issue, Suppo...

  • Unable to Renew Your GFI License

    Overview Occasionally you will try to renew a license with a reseller and get no response and feel you have been trying to renew licenses for months.  This article gives instruction on who to contact ...

  • How to Get Your GFI License Key

    Overview Occasionally you may need to find your GFI license key when you are not near the server that contains the license or your email is not available to review the order information.   This articl...