Overview

Learn the steps to troubleshoot issues related to FaxMaker's Message Transfer Agent (MTA) service.

Troubleshooting steps

Remove items from the monitored folder

Go to the folder monitored by the MTA service:

• The FaxMaker\SinkDrop folder.

Remove the items from this folder, as sometimes bad files can prevent the service startup.

Try to start the service. 

Check the MTA service log file

The default log file name for the Message Transfer Agent service is fmmta.gfi_log.txt.  Refer to the article about The Message Transfer Agent Service Debug Log File for more information about its location, attributes, and details.

If the service is still not starting, check the fmmta.gfi_log.txt file for errors.

Depending on the error seen in the log file, refer to the following articles to resolve the issue:

1. • Error 9994 When Attempting to Start the MTA Service
   • MTA Is Not Starting when files are present in FaxMaker/Sinkdrop folder
   • Inbound SMS Reply Causes MTA to Stop
   • The MTA Is Not Starting, Even Though the Service Is Started Under services.msc