Phone Lines icon GFI Support Home Start a conversation Sign in
Start a conversation
  1. GFI FaxMaker
  2. GFI FaxMaker - Fax Routing
  3. Articles

Logging the Captured DTMF/DID Digits with FaxMaker

Overview

 

When troubleshooting fax routing, knowing what fax number digits FaxMaker is receiving is very important to determine the direction troubleshooting should take.  This article provides information about logging the captured DTMF/DID digits in the receive log.  

 

 

Prerequisites

 

Access to the Windows registry on the FaxMaker server

 

 

 

Solution

 

To log captured DTMF or DID digits in the rcvlog.txt of GFI FaxMaker:
  1. On the GFI FaxMaker machine, right-click the Start button and select Run

  2. Type Regedit and select enter

  3. Navigate to HKLM\Software\GFI Fax & Voice\fmserver_advanced.
    If GFI FaxMaker is installed on a 64-bit Operating System, the registry path is: HKLM\Software\Wow6432Node\GFI Fax & Voice\fmserver_advanced

  4. Make an entry: dtmfdid_rcvlog, dword value, and set the value to 1

    img.png

  5. Restart the GFI FaxMaker services.

 

NOTE: The next time a fax job is received, a new rcvlog.fmlogger.txt should be created with a dtmf/did field.  The default location for this log is C:\Program Files (x86)\GFI\FaxMaker\logs

 

 

Confirmation

Confirm the DTMF/DID field is now present in the new rcvlog.fmlogger.txt and if the information is being populated by the PBX and the fax device it will show in the screenshot below:

rcvlogdtmfsuccess.png

 

 

Choose files or drag and drop files
Was this article helpful?
Yes
No

  1. Priyanka Bhotika

  2. Posted

Comments