Articles

Issues involving FaxMaker licensing

• License Key Invalid After Renewal or Upgrade

  Overview Your new license key is coming up as invalid when applying it after renewal or upgrade. Diagnosis When applying a license key to your FaxMaker system you get the error The license key you hav...

• Support Options for FaxMaker Expired Licenses

  Overview This article provides information about support options for customers with FaxMaker licenses that are no longer valid.       Information The following criteria must be met before support can ...

• Contacting a GFI Partner/Reseller

  Overview This article provides information about contacting the GFI Value Added Reseller for your region.   Information To contact a GFI Reseller or partner, for your region, please visit GFI Partners...

• Viewing/Applying New License Key in GFI FaxMaker

  Overview Sometimes you will need to be able to view your current license or apply a new license key in FaxMaker when your license is renewed.  This article details the process of viewing and entering ...

• License Key with SR140 Flag Not Recognized in Server 2012

  Overview Customer is already using a license key with SR140 flag, and the SR140 LAC has been activated but lines are still not initializing and FaxMaker Brooktrout Driver GUI shows this message. Brook...

• Downgrading Your FaxMaker License Key

  Overview You may need to downgrade your license key when you cannot install the latest FaxMaker release. When you upgrade your FaxMaker license, it is updated to the latest version. While this works f...

• Requesting a New Customer Trial License Key

  Overview This article provides information on how to request a trial license key for FaxMaker for a new customer.   Note: A previously fully licensed installation will not permit the use of a trial li...

• When Entering Your Valid License Key into FaxMaker, the License Shows as "Invalid" or "Expired"

  Overview The purpose of this article is to provide steps to correct the issue of entering a valid key into the FaxMaker web interface and instead of the key showing valid with the correct expiration d...

• Faxes are Not Sending Out with Expired License

  Overview The purpose of this article is to provide steps to take for resolving the issue of pending faxes are not sending and your license key has expired.  You may have updated your license key, but ...

• How to Cancel Your FaxMaker Subscription

  Overview The purpose of this article is to provide information about canceling your FaxMaker subscription(s) and any account closures.       Environment Any FaxMaker installation.      Solution Althou...