Articles

FaxMaker Section

• Completing the GFI FaxMaker Configuration Wizard

  Overview This article describes how to configure GFI FaxMaker using the post-installation Configuration Wizard. The GFI FaxMaker Configuration Wizard runs automatically after installation and assists ...

• Viewing Faxes Archived to a Database

  Overview The GFI FaxMaker Archive Viewer enables users to view sent and received faxes. If database archiving is enabled, the tool can also be used to view fax images. Note: As an alternative to this ...

• Managing Fax Administrators

  Overview A fax administrator's primary role is to monitor and manage the GFI FaxMaker operation. Administrators are also notified via email when critical conditions occur and have access to the FaxMak...

• Windows Error Code: 0x2 - GFI FaxMaker Not Copying the Fax to New Domain

  Overview GFI FaxMaker failed to copy the fax to (share name) as specified in the configuration resulting in the following error: Windows error code: 0x2 The fax has been moved to C:\Program Files (x86...

• Error: "1701 Document Conversion Timeout" When Sending PDF file

  Issue Occasionally customers will receive the following error when attempting to send a PDF file in fax via FaxMaker:  Error: 1701 Document Conversion Timeout Root Cause While the exact root cause can...

• The Allow Same Number Dial Option in GFI FaxMaker Does Not Disable

  Overview The option for disabling Allow Same Number Dial within the Miscellaneous Option in GFI FaxMaker is bypassed when multiple faxes are queued for sending to the same number. The issue is present...

• How Using a Security Group Affects the License Count

  Overview This article discusses the effect that using a Security Group in the GFI FaxMaker Configuration has on the License Count. Information When adding a Security Group in the GFI FaxMaker configur...

• GFI FaxMaker is Not Sending Emails to the Archive Email Address

  Overview GFI FaxMaker is configured to archive all faxes to a mailbox; however, nothing is being archived to this address, although faxes are successfully being sent and received. Environment FaxMaker...

• French Characters Displayed as Squares in the Coverpage

  Overview The French characters not being correctly displayed and are shown as squares in the Coverpage. Information Ensure the Coverpage contains the following lines in the head section in the HTML: <...

• Eicon Diva Card Error: 'Failed to Send Fax: Call Failed'

  Overview Users experience faxes are failing and getting the following error message when using an Eicon Diva card: Failed to send fax: Call failed Environment GFI FaxMaker All Supported Environments R...