Articles

FaxMaker Section

• BrookTrout Configuration Error: 'The Boston Host Service Is Not Installed'

  Overview Users get the following error message when opening the BrookTrout configuration: The Boston Host service is not installed     Environment Any FaxMaker Installation using Brooktrout devices.  ...

• Error Creating Process ( Path to gfisetup.exe ) When Upgrading FaxMaker

  Overview Users encounter the following error message when upgrading GFI FaxMaker: Error creating process ( path to gfisetup.exe ) Reason:C\windows\system32\advpack.dll Environment GFI FaxMaker All Env...

• Error: 'No recipients were found in this message' While Sending Faxes Using NetPrintQueue2FAX

  Overview The user receives the following error when sending faxes using NetPrintQueue2FAX: No recipients were found in this message. Fax could not be sent. The delimiter being used to specify the fax ...

• 'Impossible to Open the Configuration File' Error When Opening FaxMaker Configuration

  Overview The following error message is displayed when opening the GFI FaxMaker configuration: Impossible to open the configuration file. Verify that the FaxMaker was installed correctly and that it h...

• 'Failed to create instance of CDO configuration object' When Sending a Test from Email2FaxGateway

  Overview User reports getting the following error message when their Email2FaxGateway test fails: Failed to create instance of CDO configuration object   Environment GFI Faxmaker All Supported Environ...

• Error 550 5.1.1 User Unknown

  Overview Transmission reports are not delivered to distribution lists when Small Business Server 2011 (SBS2011) is used as the SMTP server. Also, clicking the Send Test Email button in GFI FaxMaker co...

• Emails from @faxmaker.com Rejected by an ISP Hosted Mailserver

  Overview User mailboxes are hosted at an ISP's mail server. FaxMaker is sending emails with the from address being @faxmaker.com and the ISP's mail server is rejecting them. Environment FaxMaker A mai...

• The Dialogic Brooktrout Boston Host service does not start

  Answer PROBLEMThe Dialogic Brooktrout Boston Host service does not start when using an analog physical fax board. ENVIRONMENT GFI FaxMaker All supported environments SOLUTIONIn the Dialogic Brooktrout...

• Installing GFI Faxmaker on a Separate Machine from the Exchange 2007/2010/2013 Server

  Overview When GFI FaxMaker is installed on a separate machine than Microsoft Exchange 2007/2010/2013, a Send and a Receive Connector needs to be created. The Receive Connector is required by Microsoft...

• Error: 'You are not a GFI FaxMaker user' When Sending a Fax Email Request from SAP

  Overview After upgrading SAP from 4.7 to 6.0, GFI FaxMaker starts to reject the fax email requests with the error message:  You are not a GFI FaxMaker user. Environment GFI FaxMaker  SAP 6.0 Root Caus...