Articles

• Cannot Receive Faxes

  Overview The purpose of this article is to provide steps to take when you realize your FaxMaker server is not receiving faxes but sending is working correctly.   These steps will include directions to...

• Cannot Send International Faxes

  Overview When attempting to fax to international fax numbers you may get a busy tone error or a no answer error. The purpose of this article is to provide steps to take when there are issues dialing i...

• Faxes Failing With Unknown Error 3 are Not Retried

  Overview The purpose of this article is to provide information about fax retries when Unknown Error 3 is reported for fax failures.       Environment Any FaxMaker installation.      Solution When an U...

• Sending faxes within the same area code fails intermittently

  Overview You may notice that sending faxes to your own area code is unreliable, with faxes failing and not being consistently delivered. Solution The solution for this issue may be dependent on your t...

• Troubleshooting fax failures within the same area code

  Overview Customers may report intermittent failures when faxing to numbers in their own area code. In some cases, Brooktrout logs may report call collisions. Workflow Instructions Track the lines wher...

• Failures sending faxes with multiple pages and SR140

  Overview Users may notice transmission failures for outbound faxes that contain multiple pages or attached documents. This has been observed when using the Brooktrout SR140. Solution In the FaxMaker C...

• Troubleshooting multi-page outbound fax failures

  Overview You may receive reports of transmission failures when sending faxes that contain multiple pages or attached documents. One device this issue has been associated with is the Brooktrout SR140. ...

• Outgoing faxes fail with a call duration of zero

  Overview You may be experiencing a large number of failed outgoing faxes. They seem to happen in large batches and show a call_duration of 0 (zero). This has been observed when using Brooktrout device...

• Troubleshooting outgoing failures with call duration zero

  Overview There might be reports of a large number of failed outgoing faxes that show a call_duration of 0 (zero). This has been observed in conjunction with Brooktrout devices. Workflow Instructions U...

• Faxes getting cut after moving from POTS to Digital lines

  Overview You may have switched the phone lines on the fax server from POTS lines to Digital lines, and now larger incoming faxes (1 MB or more) are failing and cutting off. Solution This has been repo...