Articles

• Choosing a User Directory Service for Use with FaxMaker

  Overview This article gives information about these services and provides an overview of the directory service types. Evaluate your preferred service before installation since the directory cannot be ...

• Licensing Users and Groups in FaxMaker

  Overview FaxMaker requires users to be added as Licensed users before they are able to send or receive faxes. They can be added as individual users or as a group.  This guide will explain adding users...

• Active Directory Requirements for Groups Used in FaxMaker Licensed Users

  Overview   When using Microsoft Active Directory AD distribution groups rather than AD security groups, issues can arise when sending faxes, receiving the Not a Licensed User error or when receiving f...

• 'Failed to open key <Registry Key Value>' Error When Opening the FaxMaker Configuration

  Overview This article provides instructions when users receive the following error message when trying to open the FaxMaker Configuration: Failed to open key HKEY_LOCAL_MACHINE\SOFTWARE\GFI FAX & VIOC...

• What happens when you exceed user license limit in GFI FaxMaker?

  Overview When a FaxMaker installation has exceeded the number of licensed users for which it is licensed you will have issues sending faxes, only when the service is restarted and a FaxMaker admin wil...

• How to install FaxMaker in SMTP mode

  Overview This article provides instructions for setting the user mode for FaxMaker.  The user mode determines how FaxMaker will count and verify licensed users.     Solution There are three installati...

• Disable User Cache on Startup

  Overview This article provides the steps to disable the user cache on startup. Process Follow the steps mentioned below: Open the GFI FaxMaker Configuration. Navigate to Advanced > Miscellaneous > Pro...

• Additional User Options for FaxMaker Unlimited User Licenses

  Overview This article explains additional features for users who have a FaxMaker unlimited user license which allow users with a valid email address who cannot be added to licensed users.    Solution ...

• Error: 'You are not a FaxMaker user' or 'User Not Valid' When Sending a Fax

  Overview You may receive an error stating user not valid when using the web client to send a fax or the transmission report contains you are not a FaxMaker user when sending a fax.  This can happen wh...

• Error: 'This user/group cannot be added since it is not assigned a SMTP/FaxMaker address' When Adding an Active Directory Group or User to the Licensed Users

  Overview When trying to add an Active Directory group or user to the licensed users in the GFI FaxMaker configuration, the following error is returned: This user cannot be added since it is not assign...