Overview Inbound fax routing fails because not all of the DTMF tones are being captured. Environment GFI FaxMaker All Supported Environments Root Cause The PBX or phone system is sending the DTFM tone...
Answer Applies to: GFI FaxMaker Telephony Environment: Analog In an Analog environment when a fax is received without CSID information, it will upload to the intended user(s) from unknown <fax@faxmake...
Overview FaxMaker can deliver inbound fax messages to a specific user's mailbox. This article will guide you through a couple of simple checks for this issue and also provide a link to other troubles...
Answer PROBLEMYou are unable to locate the incoming faxes which are routed to a user which has been removed from Active Directory. ENVIRONMENT GFI FAXmaker SOLUTION Perform the following procedure in ...
Overview All routing information for FaxMaker is stored in a specific database. This would include DID, MSN, CSID, etc... This article gives information on how to resolve this issue. Solution The ...
Overview When FaxMaker receives a fax it can email the received fax to an end-user. It can also email a transmission report for a sent fax to the sender. For this reason, FaxMaker provides a way to ...
Overview Users encounter an issue where each received fax is auto-printed twice by GFI FaxMaker. This article provides information on what causes this issue and how to fix it. Information Enviro...
Answer PROBLEMAfter a fax has been received, it will not be delivered to the user email inbox configured under the routing section of GFI FaxMaker configuration. ENVIRONMENT GFI FaxMaker all supported...
Answer PROBLEM OCR routing cannot be enabled since there is no OCR tab under the routing options available. The GFI FaxMaker configuration may display the following errors: Could not initialize OCR mo...
Versions / Builds Affected2011 / 20120306 StatusOpen Problem SummaryWhen receiving an incoming fax which triggers a routing rule specifying do not send transmission report enabled, the incoming fax re...
